Frequently Asked Questions
Does my scooter arrive fully assembled?
There will be a technician that installs it for you with our complimentary White Glove Delivery.
Can my scooter go on an airplane or cruise?
Current Quingo Ultra batteries are not airline friendly. It can accepted by cruises.
I’ve run out of battery. Can I push my scooter?
Yes. The Quingo Ultra scooter can push without battery. To do so, make sure the power is off, then disengage motor by pulling the levers on the motor to the unlocked position. Doing this will set your scooter to free wheel mode.
Does the armrest raise?
Yes. Both armrests can raise to allow an easier exchange or to make it easier to push you scooter closer to a table.
How do I charge the battery?
Designed for user convenience, the batteries can function simultaneously and be charged while installed in the scooter.
Can I use my scooter on dirt and grass?
Yes. The Quingo Ultra can traverse low grass and compacted dirt with ease.
The Quingo Ultra comes with a standard 3-year frame, 1-year motor, 1-year battery, and 1-year electronic parts warranty.
We offer all customers free shipping in the continental United States with tracking. No shipping cost - we want your experience to be simple and efficient - just the way we like it! Email for availability if in Hawaii, Alaska, or Canada.
Shipping & Processing Times
Please allow usually 1-2 business days to process an order and 4-8 business days to ship an order.
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number. If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at firstname.lastname@example.org and we'll help you out!
- ComfyGO accepts returns up to thirty (30) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees for the return.
- If your order arrives damaged, please email as soon as possible at email@example.com with your order number and a photo of the item’s condition. We will review and resolve these issues on a case-by-case basis and try our best to work towards a satisfactory resolution.
- Original packaging must be included (manufacturer’s box, Styrofoam, plastic bags, packing material, etc.) The original, undamaged UPC barcode must also be included. Do not cut out the UPC or the Seal until you have examined and tested the product to your satisfaction. Removal of the UPC or the Seal voids any possible return regardless of RMA or credit request status.