Frequently Asked Questions
Can I turn my wheelchair on or turn off with the remote control?
No. The wheelchair’s power must be turned on before the remote control is turned on. This allows the controller to pair with the chair.
Does my wheelchair arrive fully assembled?
Your wheelchair will arrive almost fully assembled. When your wheelchair arrives, you'll need to attach the remaining parts.
Can my wheelchair go on an airplane or cruise?
Yes. The 12AH (288WH) lithium-ion battery is travel approved by most major airlines and cruise lines. Before traveling by airline or cruise, please contact the airline or cruise line to confirm their travel battery regulations.
Can I operate my wheelchair with the backrest in the reclined position?
The wheelchair will still operate if the backrest is reclined. However, we do not recommend moving your wheelchair while reclined as this could lead to tipping and severe injuries.
I’ve run out of battery. Can I push my chair?
Yes. The X-9 wheelchair can operate like a manual wheelchair. To do so, make sure the power is off, then disengage both motors by pulling the levers on each motor to the unlocked position. Doing this will set your wheelchair to free wheel mode.
Does my remote control come paired with my chair?
Yes. The remote control comes paired with your chair. If your remote loses its pairing, please click here https://www.youtube.com/watch?v=BfzfnSPWqNA to watch a video tutorial on how to pair your remote. If you are still having difficulties pairing your remote, please contact us 1 (844) 755-5055, firstname.lastname@example.org, or use LET’S CHAT! feature on our website, https://www.comfygomobility.com
Can I silence the beeping sound my wheelchair makes while reversing?
Yes. To remove the beeping noise, press the (+) key on the controller until you reach the top speed then hold the button down until you see the amber light in the middle of the display. Quickly press the horn button and the beeping will stop. Repeat these steps if you want the beeping sound back.
Does the armrest raise?
Yes. Both armrests can raise to allow an easier exchange or to make it easier to push you chair closer to a table
How do I charge the battery?
The lithium-ion battery can be charged through the joystick controller or directly on the battery. The charge time for an empty battery is 6-8 hours. If your battery has a partial charge, the charge time will be less. When the battery is fully charged, unplug the charger from the battery and unplug it from the power outlet.
Can I install my controller on either side of the wheelchair?
Yes. The controller will be setup on the right side of the wheelchair, but it can be easily moved to the left side.
Can I use my wheelchair on dirt and grass?
Yes. The X-9 can traverse low grass and compacted dirt with ease.
The X-9 comes with a standard 3-year frame, 1-year motor, 1-year battery, and 1-year electronic parts warranty.
We offer all customers free shipping in the continental United States with tracking. No shipping cost - we want your experience to be simple and efficient - just the way we like it! Email for availability if in Hawaii, Alaska, or Canada.
Shipping & Processing Times
Please allow usually 1-2 business days to process an order and 4-8 business days to ship an order.
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number. If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at email@example.com and we'll help you out!
- ComfyGO accepts returns up to thirty (30) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees for the return.
- If your order arrives damaged, please email as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We will review and resolve these issues on a case-by-case basis and try our best to work towards a satisfactory resolution.
- Original packaging must be included (manufacturer’s box, Styrofoam, plastic bags, packing material, etc.) The original, undamaged UPC barcode must also be included. Do not cut out the UPC or the Seal until you have examined and tested the product to your satisfaction. Removal of the UPC or the Seal voids any possible return regardless of RMA or credit request status.
At Mobility Nest, we understand that not everyone has the money or credit right away to buy things. That's why we have a great way for you to pay for what you need.
We have partnered with Affirm to give you a simple way to buy the products you need now and pay for it later.
What is Affirm?
Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments.
STEP 1 - Fill Your Cart
Choose the product(s) you want and click "ADD TO CART".
Continue through and click "CHECKOUT"
STEP 2 - Select Affirm as a Payment Option
Once you're finished shopping, and you've added all of your selections to your shopping cart, check out. As a payment option, select Affirm. You'll be redirected to Affirm. Follow the steps provided there to apply.
STEP 3 - Choose How To Pay
Select the payment schedule you like best, then confirm the loan. We'll never charge more than you see up front.
STEP 4 - Enjoy!
Sit back, relax, and wait for your wonderful product!